Struts Fancy Dress
01228 547 996
Open Mon-Sat 10:00 - 5:00
Secure Online Ordering 
Struts Fancy Dress
  Range of Delivery Options

Delivery Information

How Will My Item Be Delivered?

All items destined for UK addresses are dispatched by Royal Mail or with Interlink Express delivery service.

UK & International Delivery Charges

UK Standard (3-5 days)

Goods Total Delivery Charge
0.00 to 10.00 3.49
10.01 to 49.99 4.99
50.00 plus 0.00

Europe Zone 1 Standard (3-7 days)

Goods Total Delivery Charge
0.00 to 10.00 10.00
10.01 to 49.99 15.00
50.00 plus 20.00

Europe Zone 2 Standard (3-7 days)

Goods Total Delivery Charge
0.00 to 10.00 10.00
10.01 to 49.99 15.00
50.00 plus 20.00

Europe Zone 3 Standard (8-12 days)

Goods Total Delivery Charge
0.00 to 10.00 10.00
10.01 to 49.99 15.00
50.00 plus 20.00

North America Standard (6-10 days)

Goods Total Delivery Charge
0.00 to 10.00 10.00
10.01 to 49.99 15.00
50.00 plus 20.00

Japan Standard (6-10 days)

Goods Total Delivery Charge
0.00 to 10.00 10.00
10.01 to 49.99 15.00
50.00 plus 20.00

Australia & Far East Asia Standard (8-12 days)

Goods Total Delivery Charge
0.00 to 10.00 10.00
10.01 to 49.99 15.00
50.00 plus 20.00

Rest of World Standard (8-12 days)

Goods Total Delivery Charge
0.00 to 10.00 10.00
10.01 to 49.99 15.00
50.00 plus 20.00

Shipping Upgrades (UK Only)

Please note: A shipping cut off point applies to the following services, orders must be placed by 1pm.

Next Working Day

Goods Total Delivery Charge
0.00 plus 9.99

Next Working Day (Before 12:00)

Goods Total Delivery Charge
0.00 plus 12.99

Saturday or Sunday

Goods Total Delivery Charge
0.00 plus 12.99

Saturday or Sunday (Before 12:00)

Goods Total Delivery Charge
0.00 plus 15.99

Region Key

UK UK
Europe Zone 1 Belgium, Denmark, France, Germany, Ireland, Luxembourg, Monaco, the Netherlands
Europe Zone 2 Greece, Italy, Portugal, Spain
Europe Zone 3 Albania, Andorra, Armenia, Austria, Belarus, Bosnia & Herzegovina, Bulgaria, Cape Verde, Croatia, (Hrvatska), Cyprus, Czech Republic, Estonia, Faroe Islands, Finland, Georgia, Gibralter, Greenland, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Macedonia, Malta, Moldova, Norway, Poland, Romania, Russian Federation, South Georgia & South Sandwich Islands, San Marino, Slovak Republic, Slovenia, Sweden, Switzerland, Turkey, Ukraine, USSR (former), Vatican City State
Australia & Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Islands, Cook Islands, East Timor, Fiji, French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea, Papau New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Islands
North America Canada, United States
Japan Japan
Rest of World Rest of the World

Returning an Order

Here at Struts, we strive to offer the best possible services and the best quality products and hope that all our products arrive in perfect condition. We appreciate occasionally you may wish to return items, please therefore make note of our returns policy detailed below:-

Returns & Refund Policy

If for any reason you are not completely satisfied with your purchase then please follow these simple instructions if you would like a refund or an exchange within 7 days of receiving your order.

PLEASE NOTE ONLY ORDERS WITH AN AUTHORIZED RETURNS NUMBER WILL BE ACCEPTED FOR A REFUND. TO OBTAIN AN AUTHORIZED RETURNS NUMBER PLEASE EMAIL ON INFO@STRUTS.CO.UK OR CALL US ON 01228 547996 (LINES OPEN BETWEEN 10:00-4:30 MONDAY-FRIDAY)

  1. The item(s) must be returned in their original condition, UNUSED & UNWORN with all costume components, hangers and picture cards - the header/picture cards must not be folded or creased as this makes the whole item un-saleable and so we cannot issue a refund.
  2. IMPORTANT NOTICE: Due to personal hygiene undergarments, stockings, wigs, teeth, facial hair and face paint cannot be returned.
  3. Send the parcel back to us at your local post office by first or second class post. Please note that returns are NOT pre-paid and the cost of returning the item(s) is your responsibility. We recommend you obtain proof of posting.
  4. All items are inspected on their return to us, after which your refund is processed and this can take 3-5 working days to show in your account. We endeavour to process all refunds within 7 days of receipt.
  5. Exchanges - if you require an exchange please call us on 01228 547996 or email us at info@struts.co.uk and we will be happy to arrange this for you.

By law, consumers in the European Union have the right to cancel a contract for the purchase of an item within seven working days of the day of receipt of the order.

If you wish to cancel your order under the Distance Selling Regulations we ask you to please notify us quoting your name, order number and details of the product/s:

Please note this policy applies to goods purchased from our online store or over the phone and not from our Carlisle store.

Returns Policy - Faulty Goods

Should a product be faulty, you should let us know immediately as we will happily refund or exchange it for you. You should let us know as soon as possible via email (or telephone first) within 7 calendar days from the date of delivery or, where this was not apparent on reasonable inspection, within 7 calendar days after discovery or 30 calendar days after receipt by you, whichever is the earlier.

Before sending the parcel back to us, please contact us. You will be asked for the reason for the return including whether you will prefer a refund or exchange plus whether the item has been used. In addition, you will need to confirm your name, order number and postcode, so please have these available if you telephone.