Shipping & Returns

UK Shipping

The UK includes England, Northern Ireland, Scotland and Wales. For deliveries to the Republic of Ireland, please contact us for rates.

How Will My Item Be Delivered?

All items destined for UK addresses are dispatched by Royal Mail First Class post or with Interlink Express delivery service.

Delivery Charges

For any orders placed with us that total under £10 it will be a £3.49 charge and this service will be with Royal Mail First Class post. Most orders will arrive within one to two working days but can take up to 5 working days.

For any orders placed with us that total between £10-£50 it will be a £4.99 charge and this service will be with Royal Mail First Class post. Most orders will arrive within one to two working days but can take up to 5 working days.

For any orders placed with us that total over £50 it will be a free delivery and this service will be with a Royal Mail first class service or with Interlink Express next working day delivery service depending on the size of the order. Most orders will arrive within one to two working days when placed before 1:00 but may take up to 5 working days.

We offer a next working day delivery service this will cost £9.99 and your order will be sent with Interlink Express delivery service. Orders must be placed before 1:00 pm to guarantee arrival of your order on the next working day. This service is subject to availability.

We offer a next working day before 12:00 delivery service this will cost £11.99 and your order will be sent with Interlink Express delivery service. Orders must be placed before 1:00 pm to guarantee arrival of your order on the next working day. This service is subject to availability.

We offer a next working day before 9:30 in the morning delivery service this will cost £17.99and your order will be sent with interlink express delivery service. Orders must be placed before 1:00 pm to guarantee arrival of your order on the next working day. This service is subject to availability.

We also offer a Saturday delivery service before 12:00 this will cost £24.99. Orders must be placed before 1:00 pm to guarantee arrival of your order on the Saturday morning before 12:00. This service is subject to availability.

Returning an Order

Here at Struts, we strive to offer the best possible services and the best quality products and hope that all our products arrive in perfect condition. We appreciate occasionally you may wish to return items, please therefore make note of our returns policy detailed below:-

Returns & Refund Policy

If for any reason you are not completely satisfied with your purchase then please follow these simple instructions if you would like a refund or an exchange within 7 days of receiving your order.

  1. The item(s) must be returned in their original condition, UNUSED & UNWORN with all costume components, hangers and picture cards - the header/picture cards must not be folded or creased as this makes the whole item un-saleable and so we cannot issue a refund.
  2. IMPORTANT NOTICE: Due to personal hygiene undergarments, stockings, wigs, teeth, facial hair and face paint cannot be returned.
  3. Send the parcel back to us at your local post office by first or second class post. Please note that returns are NOT pre-paid and the cost of returning the item(s) is your responsibility. We recommend you obtain proof of posting.
  4. All items are inspected on their return to us, after which your refund is processed and this can take 3-5 working days to show in your account. We endeavour to process all refunds within 7 days of receipt.
  5. Exchanges - if you require an exchange please call us on 01228 547996 or email us at info@struts.co.uk and we will be happy to arrange this for you.

By law, consumers in the European Union have the right to cancel a contract for the purchase of an item within seven working days of the day of receipt of the order.

If you wish to cancel your order under the Distance Selling Regulations we ask you to please notify us quoting your name, order number and details of the product/s:

Returns Policy - Faulty Goods

Should a product be faulty, you should let us know immediately as we will happily refund or exchange it for you. You should let us know as soon as possible via email (or telephone first) within 7 calendar days from the date of delivery or, where this was not apparent on reasonable inspection, within 7 calendar days after discovery or 30 calendar days after receipt by you, whichever is the earlier.

Before sending the parcel back to us, please contact us. You will be asked for the reason for the return including whether you will prefer a refund or exchange plus whether the item has been used. In addition, you will need to confirm your name, order number and postcode, so please have these available if you telephone.

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